Voice Agent That Tripled After-Hours Bookings
A med spa missing 70% of evening inquiries — we deployed an AI voice agent that books consultations and answers service questions around the clock.
The Problem
Glow Aesthetics was running Instagram and Google ads that drove most calls between 6–9 PM — right after their front desk closed at 5 PM. They estimated 70% of ad-driven calls went to voicemail, and their callback rate was under 15%.
Our Solution
We deployed an AI voice agent that handles calls 24/7 with a warm, professional tone. It can answer questions about services and pricing, check availability across multiple providers, and book consultations directly. For complex medical questions, it takes a message and schedules a nurse callback. It also sends post-call text confirmations with prep instructions.
The Result
After-hours bookings tripled from 8 to 26 per week. Their cost per acquisition dropped by 40% since they stopped losing ad-driven calls. Overall monthly revenue increased by $18K from captured after-hours demand alone.
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