AI Chatbot That Handles 89% of Support Tickets
An e-commerce brand drowning in repetitive support tickets — we built a chatbot that resolves most issues instantly and escalates the rest with full context.
The Problem
ThreadLine, a DTC fashion brand, was getting 400+ support tickets per week — mostly about order tracking, returns, and sizing. Their 3-person support team was burning out, response times averaged 18 hours, and customer satisfaction scores were dropping.
Our Solution
We built a custom AI chatbot trained on their entire product catalog, return policy, and order system. It lives on their website and handles order tracking (via Shopify API), initiates returns, recommends sizes based on purchase history, and answers product questions. Complex issues get routed to a human with the full conversation attached.
The Result
The chatbot now resolves 89% of tickets without human intervention. Average response time went from 18 hours to instant. Customer satisfaction jumped from 3.2 to 4.7 stars. The support team was reallocated to proactive outreach and VIP customer management.
Want results like these?
Book a free 15-minute call. We'll show you exactly how automation can deliver the same impact for your business.
No commitment. No pressure. Just a clear plan.